Client Engagement Manager, Fast Forward Group
The Fast Forward Group is seeking a full-time Client Engagement Manager. This is a client-facing role managing end-to-end aspects of a Fast Forward engagement.
The Fast Forward Group is a training and coaching company known for our High Performance Living Regimen. Our unique approach helps people thrive and produce results across their whole life. Fast Forward has an extensive track-record strengthening team effectiveness and workplace culture in global companies like Facebook, Google, JP Morgan Chase, NBCU, Visa and Nike.
3+ years working at a learning / training company in similar capacity or 5+ years related experience managing projects and client relationships. Ideal candidate will be an enthusiastic student of personal and professional growth and learning and someone who derives satisfaction helping people be their best selves. Company is remote, so must be comfortable in home office environment with potential 1-2 days/week in our WeWork space in New York City.
Must have excellent, proven skills in:
Project management of numerous multifaceted projects
Interpersonal relationships/business acumen (particularly with senior-level clients)
Clear and concise verbal and written communication skills
Microsoft Office – Outlook, Excel, PPT & similar technologies
Experience in InDesign a plus
Secure letter of engagement/necessary approvals prior to engagement kickoff
Manage all client communication including:
Note to participants setting context
Suggested open for client leader
Pre-work assignment to participants
Post-session participant communications
Conduct immersion calls to gain insight into clients’ business - interviews and brief write-up
Coordinate with facilitator on all content customization
Coordinate engagement logistics with clients
Customize workbooks & collateral
Provide detailed content agenda and updates to slides to facilitators for each Fast Forward session
Attend sessions to immerse in experience and support facilitators
Manage survey responses and provide summary and written debrief to client
Ensure all graduates are receiving reinforcement communications
Capture all contacts and opportunities in CRM
Reconcile billing with Finance Team
If interested, please send your resume to firstname.lastname@example.org.